What can you do to support individual change as part of your broader change management efforts? In this article, we offer a few suggestions:
Understand basic theories that explain why people choose to act (or not).
Engage with end users to identify the specific change barriers and enablers that are likely to impact your efforts.
Select the “best” intervention to address the barriers you’ve identified — which, to be fair, is easier said than done.
Don't just set goals and then forget them! There's robust research to suggest checking in on progress and reporting it makes a difference in performance. Learn how in this post. Read More
Before you kick off your next change effort make sure you have clear answers to these three questions. Your success may depend on it. Read More
"Go big or go home" may be an increasingly popular goal setting philosophy, but does it work? In this post, we discuss recent research on stretch goals as well as alternative goal setting strategies and provide tips on how to identify which might work best for your situation. Read More
As it turns out, simply being aware of what experts do won't ensure you become one. Rather, if you want to build expertise in a particular area, such as planning, research indicates there is one thing you should do. And because even an expert can't do it alone, we offer three tips on how to help your team, help you plan. Read More
What can we learn about planning from the problem-solving practices of experts and novices? In this post, the second in a three-part series on planning, I review research on expertise to uncover some practical planning tips. Read More
Recently a reader asked for advice on how to effectively execute the planning phase of implementation when leaders, sponsors, or team members want to just skip it and start doing stuff already! Research shows that you can do too little planning, but also that you can do too much. How do you get it 'just right'? Read on! Read More
The reactions of consumers and retail workers to the US chip card transition provides insight into the challenges of getting change right, particularly when it requires people to alter routine behaviors. Read More
Employee participation in change efforts is associated with a variety of benefits, but it's not without its complexities. Productive participation takes skill on the part of the change leader/facilitator and participant. The best way to build this skill is through experience. So in this post, Part II of our review on participation & change, we provide tips and resources on various participatory methods that you can incorporate into your next change effort. Read More
In this post,, we look deeper at the role of employee participation in change efforts. We review the research on the benefits and challenges of participation and provide a framework to aid you in planning to effectively use participation in your change approach. Read More
If you truly want to understand how well you and your organization are implementing — where you are strong and where you could use improvement — why not put in place a simple mechanism to consistently evaluate your efforts? Read More
How do we create a more harmonious marriage between intuition and data in our decision-making practices? What does it really take to effectively use data to improve our projects and our operations? Includes a series of reflection questions to help you better understand how you currently use data and analytics in your work, and where you may want to focus in the future. Read More
What I learned from watching The Daily Show and its various offshoots isn’t about comedy. Rather, I learned fundamentals of effective communication — like effort, confidence, curiosity and intellectual dexterity. Read More
The ability to clearly formulate and express ideas is critical to successful implementation efforts. If you weren't born with it, how do you develop it? I've identified five common practices and one overarching truth about achieving clarity. If you can accept this truth — Clarity takes effort — then the five practices outlined in this post should help you. Read More
Through recent experiences hiking in the California desert, I've learned a lot about being lost and finding my way again. These wayfinding lessons have proven to be useful in areas of my life beyond hiking — including my work as a project manager. If you find yourself leading a project that’s gotten off course, these tips may be just what you need to get back on track. Read More
My big takeaway from experimenting with design thinking over the last 10 years, is that it's is less about mastering design methods, and more about mastering myself. Read More
Goals can be a valuable tool in organizations, but only if used correctly. In this post, I've summarized some key ideas from goal setting theory, as reflected in the research of Edwin Locke and Gary Latham. Read More
After twenty years leading projects, my approach to project management is pretty practical. There is always something fancy you can do, but for me it comes back to some core ideas. Read More