Change Management Consulting

“Wendy is easy to trust and work with. A rare find.” – CEO

Making Strategic Change Work for You

I help high-achieving organizations close the gap between their desired outcomes and reality by using evidence-based change management practices that produce results.

Although I tailor offerings for each client, the services I offer usually fall into the areas below.

Strong Start

For those who have decided to move forward with a change but aren’t sure what comes next. Through a mix of evaluation, education, and consultation, we create a change approach that will work for you. We may focus on:

• Untangling the Knot:  We map what you know to date against the three parts of change to identify what’s clear, what’s not, and what to do next.

• Sizing the Change:  We pressure test assumptions with various stakeholders to get an accurate picture of the scale, significance, and impact of the pending change. This results in a more realistic understanding of the complexity of the change and the resources required to manage it.

• Identifying Headwinds and Tailwinds: Through readiness and change skill assessments, we help you get a read on the obstacles and enablers of your change so that you can plan accordingly.

Course Correction

For organizational changes that are struggling or heading in the wrong direction. Our work aims to pinpoint the root causes of the trouble and immediate actions that can turn things around. Together we will:

• Identify Strengths and Gaps: Through desk review and consultation with your team, we map your current change management efforts against leading practices. This reveals areas of strength you can leverage and potential gaps that may be holding you back.

• Take the Temperature: Through structured interviews, assessments, or facilitated discussions with critical stakeholders we gather diverse perspectives about what’s going well and what’s not to help you identify blind spots.

• Target Your Turnaround: We work together to identify a small set of high-value actions to fill gaps, mitigate risks, and get things back on track.

Change Coaching

Through coaching, I support change leaders or teams to develop mastery in the aspects of change management that are most important to them.

Coaching can be a stand-alone offering or used in conjunction with other services to provide continuous, targeted support throughout the life of a change.

Learn more about my change coaching services and credentials here.

Informed by experience, backed by evidence

I bring extensive knowledge of the art of change implementation honed over twenty years of implementing organizational changes. My practical experience ranges from the global roll-out of new strategies and processes to embedding new practices and software tools across multiple departments, to introducing a new program in a community. I am a certified change management professional (CCMP), project management professional (PMP) and professional coach (ACC). 

Importantly, I marry learning from my professional experience with the latest academic research on what works (and what doesn’t) in change implementation. An evidenced-informed implementation framework provides the foundation for all my engagements. In fact, I believe in the power of this framework so much, I wrote a book about it, which has been used as the core text in graduate-level courses on change management.

Learn more about my background here.

Are we a good fit? 

A conversation is the best way for us to mutually evaluate if my services are a good fit for your need. Let’s discuss it! 

In the meantime, consider that my approach is designed for organizations that have:

• Designated leadership for their change effort

• A desire to enhance their in-house ability to effectively implement change for results

• A team, or willingness to identify one, to enable and execute the change

Let's discuss!

Contact me or set an appointment for an initial conversation, the only cost to you is 30 minutes of your time.