The reactions of consumers and retail workers to the US chip card transition provides insight into the challenges of getting change right, particularly when it requires people to alter routine behaviors.
Read moreBusted: Five change implementation myths that stand between you and success.
Call them myths, wishful thinking, or ideas born from inexperience, either way there are beliefs that executives, managers and even some developing implementers have about implementation that can be major roadblocks to success.
Read morePractical tips for facilitating productive employee participation.
Employee participation in change efforts is associated with a variety of benefits, but it's not without its complexities. Productive participation takes skill on the part of the change leader/facilitator and participant. The best way to build this skill is through experience. So in this post, Part II of our review on participation & change, we provide tips and resources on various participatory methods that you can incorporate into your next change effort.
Read moreWhat team activity increases team performance by 20%?
Research indicates that team debriefs a 20-25% average improvement in performance — if you do them right. We discuss how, in this article.
Read moreIs staff input necessary for successful organizational change?
Engaging employees in the organizational change decision is not a one-size-fits-all proposition. It’s essential to design participation to match your organizational culture and the change you’rere implementing.
Read moreDemystifying Change Management
Although research on change has not yielded a definitive way forward, the keys to effective change management may not be that mysterious after all.
Read moreImplementation Quality: The difference between doing and achieving.
Are you just doing stuff, or actually achieving results with your implementation? In this post, we review the difference between implementation and quality implementation.
Read moreData & Decision-Making: A match made in heaven or….?
How do we create a more harmonious marriage between intuition and data in our decision-making practices? What does it really take to effectively use data to improve our projects and our operations? Includes a series of reflection questions to help you better understand how you currently use data and analytics in your work, and where you may want to focus in the future.
Read moreLessons for change leaders from the Flint water crisis
The big learning from the Flint crisis is that it was not inevitable, as is often the case with large-scale failure. The opportunity is to identify where and how the trajectory could have been changed and to actively integrate that learning into our own implementation management practices.
Read moreWatching Comedy Central made me a better presenter. Seriously.
What I learned from watching The Daily Show and its various offshoots isn’t about comedy. Rather, I learned fundamentals of effective communication — like effort, confidence, curiosity and intellectual dexterity.
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