The Implementer's Starter Kit

How to Plan and Execute Organizational Change Like a Master, Even If You Aren't One Yet

When implementation is an afterthought, tackled with a "quick and dirty" approach, things may get done, but they rarely produce results. What's the point of that? Learn to master the art and science of implementing change for results with this practical reference, designed for those new to implementation, as well as those looking for new approaches.

The Implementer's Starter Kit introduces a simple framework that guides you through each stage of the implementation process, outlining not only what you need to do, but also why you need to do it. Drawing on research as well as 20 years of hands-on experience, Wendy Hirsch offers practical insights and actionable steps you can begin using immediately. Packed with case studies and sample tools, this book is a reference you will come back to again and again.

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Expanded and Revised Second Edition now available!



Part I: Why?

  • The Need for a Comprehensive Approach

  • Case Study: Principles in Action

Part II: What? 

  • What Is Implementation?

  • Using a Framework to Guide You

  • A Brief Tour of the Framework

Part III: When? 

  • Five Phases of Implementation

  • Phases: A Versatile and Valuable Tool

Part IV: How? 

  • Desired Outcomes

  • The Innovation

  • Performance Monitoring and Measurement

  • Training and Coaching

  • Communication

  • Infrastructure



Part V: Who? 

  • The Implementation Team

  • Leadership

  • End Users

  • Stakeholders

Part VI: Where?

  • Context



  • Implementation Checklist

  • List of Figures

  • Bibliography

  • Acknowledgements

  • About the Author

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