In this article, I offer some alternative ways to think about the headwinds you may experience during a change and three steps you can take to mitigate them.Read More
What can you do to support individual change as part of your broader change management efforts? In this article, we offer a few suggestions:
Understand basic theories that explain why people choose to act (or not).
Engage with end users to identify the specific change barriers and enablers that are likely to impact your efforts.
Select the “best” intervention to address the barriers you’ve identified — which, to be fair, is easier said than done.
We focus a lot on what makes a good leader; ever thought about what makes a bad leader...a really, really bad leader? It may not be what you think!Read More
When it comes to roles and decision-making on change projects, people often like to keep things fuzzy...it takes more than a template to change that. In this article, I review the evidence linking governance with success, as well as provide models and tips to help you align your governance approach to your context.Read More
In this post, I review the answers to five important questions about psychological safety based on the findings from a comprehensive meta-analysis on the topic. Including what it is, why it’s important, and what we don’t yet understand about this important factor in team performance.Read More
Although most people realize change doesn't "just happen" in organizations, they may overlook a critical part of successful change efforts— the implementation team. In this post, I review key considerations for developing an implementation team.Read More
In Part Two in this series on Implementation Teams, I review key considerations for creating an enabling team structure and offer three case studies of implementation teams in practice.Read More
Trust and trustworthiness may be one of those things that we assume we understand, know how to do, and benefit from. But, do we? In this article, I’ll review research on the things we do as leaders to influence other’s trust in us, as well as how trust impacts team performance.Read More
Clear, well-informed and timely decisions aren't born, they're made. In this post, we review five evidence-based practices that are linked with higher quality decisions.Read More
Especially during challenging times, team learning requires honest reflection to identify team behaviors or practices that may be contributing to poor performance. Such conversations can be tricky to facilitate and, for that reason, are often skipped. Don't miss your opportunity to help your team uncover learning that can transform its performance. Here's one way to do it.Read More
Drawing from research on teamwork, this post offers more than 30 things you can do to help your team work better together.Read More
Those of us involved in implementation understand intuitively how critical collective effort is for success. That said, as practitioners, we may not have a firm grounding in what it is, exactly, that helps or inhibits teamwork. If that's the case for you, read on! In this post, we highlight nine factors to consider when working to build an effective team.Read More
The reactions of consumers and retail workers to the US chip card transition provides insight into the challenges of getting change right, particularly when it requires people to alter routine behaviors.Read More
Employee participation in change efforts is associated with a variety of benefits, but it's not without its complexities. Productive participation takes skill on the part of the change leader/facilitator and participant. The best way to build this skill is through experience. So in this post, Part II of our review on participation & change, we provide tips and resources on various participatory methods that you can incorporate into your next change effort.Read More
When you reach a milestone on your project, program or implementation effort, do you gather your team for a reflective review of your experience to date…or do you skip the lessons learned and move on to the next task? If you tend to skip the debrief, or do a cursory job of it, research shows you may be missing out on a relatively low-cost source of improved team performance.Read More
In this post,, we look deeper at the role of employee participation in change efforts. We review the research on the benefits and challenges of participation and provide a framework to aid you in planning to effectively use participation in your change approach.Read More
Over the twenty years I’ve spent implementing organizational initiatives, I’ve uncovered a secret weapon for project success. Someone who asks great questions.Read More