Organizational Change Consulting 

When neither in-house nor outsourced is the right solution.

When you need to implement an organizational change ­— ­ a new strategy, practice, program, policy or tool — you may take a limited view of your options. You could opt to assign the project to committed staff who show promise but lack implementation experience. You encourage them to “do their best,” even though you suspect their best is not sufficient for the challenge, potentially putting the effort at risk. 

Or you could outsource the project to an external firm that brings in a team of people with varying levels of expertise and uncertain understanding of your organization to do the heavy-lifting for you. When the project ends, successfully or not, they’ll take much of the learning that could benefit future projects with them.  

My consulting-coaching model offers a third option. 

Consulting-Coaching Model

Leverage my expertise, while building yours

My consulting-coaching model allows your organization to leverage my deep implementation expertise, while also providing your staff with the essential learning that can only be garnered from firsthand experience. Learning that they can apply to future efforts in your organization.

As a consultant, I use evidenced-informed methods to help your team develop and execute the implementation approach that takes them from mandate to measurable results. My role can include facilitating, advising or actively creating deliverables. It can also involve providing your team with micro-training sessions on relevant aspects of my implementation framework or providing technical feedback on deliverables. (See more below).

As a coach, I can engage directly with your implementation team lead to provide ongoing development support. Alternatively, I can engage the entire team in a series of periodic check-ins to help them troubleshoot and adjust in the face of challenges that inevitably arise during major implementation efforts. 

Wendy is an extraordinary professional, motivated by making an organization become the best it can be.

Informed by experience, backed by evidence

I bring extensive knowledge of the art of implementation honed over twenty years of implementing organizational changes. My practical experience ranges from the global roll-out of a new strategy, to embedding new practices and tools across multiple departments, to introducing a new program in a community. I am a certified project management professional (PMP) and hold a certificate in evidence-based coaching, both of which support my ability to provide one-on-one coaching to implementation leads and team-based coaching. Learn more about my background here.

Importantly, I marry learning from my professional experience with the latest academic research on what works (and what doesn’t) in implementation. An evidenced-informed implementation framework provides the foundation for all my engagements. In fact, I believe in the power of this framework so much, I wrote a book about it! (Which is now being used as the core text in graduate-level courses on change management.)

[Wendy is] a strategic thinker who also understands how to shape and design projects, asks all the right questions to ensure requirements are clear AND understands what it takes to get all the stakeholders aligned.

An Adaptive Approach

Too much support is not only expensive, it can also be overwhelming and counterproductive. Using a flexible engagement approach, I tailor my offerings to meet your organization’s unique needs, culture, and budget. Through initial conversations, I work with each client to define the right-level of support. Below are some options to get our conversation started. 


Are we a good fit? 

A conversation is the best way for us to mutually evaluate if my services are a good fit for your need. Let’s discuss it!  In the meantime, consider that my approach is designed for organizations that have:

  • Clear leadership for their implementation effort 
  • A desire to build in-house implementation capability
  • At minimum, a basic level of existing, in-house project management expertise
  • Staff available to devote at least 25-50% of their time to the implementation 

Let's discuss!

Contact me or set an appointment for an initial conversation.